April 21, 2023
with Martha Alvarado, Sarah Vantine, Wendy Reeves, and Shawn Armorer
In this episode, our panel of automotive Business Development Center (BDC) experts gathers to discuss their upcoming session “If you got a problem, Yo, I’ll solve it” at the Digital Dealer Conference on May 1-3, 2023, at the Tampa Convention Center in Tampa, Florida. They share insights on BDC best practices, strategies, and challenges, and give us a taste of what to expect from their session at the event. Get to know our distinguished guests: ⬇️
Martha Alvarado is the BDC Director at Wondries Toyota and a performance-driven professional with over 20 years of experience in sales and customer service within the automotive industry. Her expertise lies in client relationship management, customer acquisition, and revenue growth, while adeptly overseeing high-level business processes and communications.
Sarah Vantine is the Vice President of Sales at Quantum5 with over a decade of experience in the automotive industry. She specializes in creating innovative business development strategies that empower teams and enhance customer experiences.
Wendy Reeves is the founder of BDC Angels. She is a passionate BDC expert with deep roots in the automotive industry. She focuses on empowering and inspiring sales and BDC teams by providing customized processes and best practices tailored to each dealership’s needs.
Shawn Armorer is the founder of BDC Alchemy Inc., and is a seasoned automotive expert with 20+ years of experience. He specializes in creating revenue-generating BDCs by collaborating with dealerships to align their BDC strategies with sales and service departments for sustainable growth.
Throughout the episode, the panel discusses their perspectives on various aspects of BDC operations, including remote work and its effects on team dynamics, the importance of a positive work culture, and the role of technology in enhancing customer experiences. Don’t miss this insightful conversation as these experts share their valuable knowledge and experiences to help you improve your BDC operations.
Register to The Digital Dealer Conference below: ⤵️
“We have to focus on how to keep our teams motivated.” –Martha Alvarado
“Training is so important because that’s the conversation I oftenly have with dealerships.” –Sarah Vantine
“The biggest piece is really understanding what the baseline is and then building out from there.” –Wendy Reeves
“The key to a successful BDC is to have the right people in place and provide them with the training and resources they need.” –Shawn Armorer
- Train and motivate BDCs.
- Define desired BDC state clearly.
- Train employees to succeed.
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