https://youtube.com/watch?v=2ty2r1GEsmY

Austin Conroy is the Regional Fixed Operations Director for Rohrman Automotive Group, overseeing a wide network of dealerships across multiple states. With over seven years at the company, starting from the sales floor and escalating to his current leadership role, Austin Conroy has demonstrated exceptional adaptability and understanding of various facets of the automotive industry.

In the fast-paced automotive industry, integrating service and parts departments is critical for success. Austin Conroy, Regional Fixed Operations Director, Rohrman Automotive Group, shares his expertise on achieving operational synergy.

Integrating Metrics: Building a Cooperative Framework

Austin Conroy emphasizes the importance of motivating the parts department. He highlights the Infinite Pursuit program, which aligns service and parts metrics. This integration encourages departments to work closely, enhancing efficiency and productivity.

Focusing on Financial Health: Strategic Non-Payment and Accountability

The decision not to pay service on parts might seem unconventional, yet it serves Rohrman Automotive Group well, Austin reveals. Instead, the focus is on integrating parts into service metrics. This controls policy and boosts gross profit. Parts departments are held accountable for inventory valuation, turn rates, and managing obsolescence effectively.

Detail-Oriented Management: The Roles of Parts Managers

Discussing the intricacies of the parts role, Austin delves into administrative responsibilities. These include proactive customer outreach and scheduling appointments for special order parts. Such granular attention ensures that parts departments remain central to dealership operations.

Cross-Departmental Collaboration: Enhancing Customer Experience

Through collaboration, the parts and service departments have embraced greater responsibility. By scheduling and managing appointments proactively, they enhance the overall customer experience. Furthermore, management strategies like celebrating national days foster a fun, engaging work environment.

Cultural Shifts and Technological Integration

The shift towards digital tools has been significant, with Sunbit and Techion streamlining operations. Austin discusses marketing shifts, focusing on the role of connected TV and social media advertising. These platforms help target specific demographics effectively, enhancing advertising strategies.

Challenges and Opportunities in a Post-Pandemic World

COVID-19 pushed the Rohrman Group to retool processes and embrace rapid technological advancements. Austin and Kaylee discuss mobile services, highlighting startup capital needs and operational considerations. Adapting strategies to include memberships could navigate changing landscapes, ensuring business continuity.

Conclusion: Strategic Adaptability Ensures Success

Austin Conroy’s insights underscore the importance of adaptability and strategic integration across departments. Celebrating the human element, such as engaging in national day celebrations, enriches workplace culture. These strategies not only boost morale but also align with broader business goals, paving the way for sustained success in the competitive automotive industry.

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Sponsors:

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

  1. Integrate service and parts metrics.
  2. Leverage technology.
  3. Build a fun workplace culture.

Quote

“We hire great people and then we find the best seat on the bus for them.” –Austin Conroy

Connect

Austin Conroy

LinkedIn: www.linkedin.com/in/austin-conroy-05b4795a

Website: www.rohrman.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

https://youtube.com/watch?v=7nAOYujUmWs

David Long is the founder of Pandemic of Positivity, and is the Executive General Manager at Hansel Auto Group. With over 30 years experience in the automotive industry, he has held roles from General Manager to Vice President of Operations. David also hosts the All Things Used Cars Podcast and is an esteemed public speaker, traveling worldwide to share his insights on training, leadership, and team development.

The Power of Full Commitment

David Long warns against half-hearted efforts in goal attainment. He advises listeners to avoid being “toad dippers.” Instead, he champions full commitment to our endeavors. This, he believes, is the cornerstone of progress.

Setting and Upholding High Standards

Conversation shifts to the topic of hiring and management practices. Clear expectations are a must. Accountability is non-negotiable. Long asserts that a robust hiring process can set up teams for success.

Knowing When to Let Go

Sometimes, parting ways with employees is necessary. This decision can be tough. But it often leads to better alignment within the team. It promotes organizational health, according to Long.

The Importance of Feedback Loops

Kaylee and David discuss the use of culture surveys and evaluations. These tools help measure alignment and perceptions in the workplace. They bridge communication gaps. They facilitate improved leadership and employee relations.

Mutual Growth: The Ripple Effect of Success

David speaks about the people who have helped him succeed. He aims to pay it forward. Kaylee echoes his sentiments. She stresses the satisfaction derived from supporting others’ growth. Both recognize the need to distance oneself from negative influences.

Personal Journeys of Growth

Long shares how sobriety and the book “Codependent No More” shaped his life. These experiences underscore the importance of being mindful of influences in one’s life. Helping others, he finds, has anchored his 35 years of sobriety.

Community and Communication in Leadership

Both hosts delve into the lesson that communication is key. Assumptions can derail understanding. They speak about David’s involvement in online clubhouses. He values the communal learning that takes place there.

Superpowers and the Personal Touch

The episode takes a lighter turn. The hosts talk about superpowers and their driving preferences. They also share personal tidbits. Kaylee speaks about new parenthood. David discusses grandparents’ joys and hobbies. Both highlight the human aspect behind industry roles.

The Mantra for Positive Influence

David’s personal mantra revolves around helping others be their best. The “Pandemic of Positivity” initiative is his brainchild. It aims to encourage and uplift people.

Finding Balance in Help and Independence

The challenge lies in providing support without overwhelming. Finding the right balance is crucial. It allows individuals to thrive independently.

Financial Prudence in Business

David stresses the importance of a disciplined approach to managing cash. He emphasizes the impact of variable versus fixed expenses. Companies must look at all costs when financial challenges arise.

Facing Challenges with Creativity

Difficult times can often be a catalyst for creativity. David finds excitement in challenges. He believes they foster inclusivity and innovative thinking.

Continuous Improvement and the Competitive Spirit

The conversation concludes on a high note. Continuous improvement and competitive drive remain at the forefront. David credits his consistent state of alertness for his high-level performance.

Closing Thoughts

This episode of the Parts Girl Podcast showcases a blend of personal stories and professional wisdom from David Long. Kaylee Felio and David unpack layers of leadership, accountability, and the thirst for improvement. Their discussion serves as a blueprint for those looking to elevate their game in every facet of life.

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Sponsors:

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

  1. Immense discipline is the bedrock of success.
  2. Effective communication is the cornerstone of leadership.
  3. Balance between guidance and allowing room for growth is critical.

Quote

“I find that the more I pour into people, the more blessed I am.” –David Long

Connect

David Long

LinkedIn: www.linkedin.com/in/davidjlong4

Website: www.hanselautogroup.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

Featuring Jeff Denis, Parts Manager Marcotte

In the world of Fixed Operations, efficiency and reliability stand as pillars of success. Marcotte Ford’s Parts Department, under the management of Jeff Denis, Parts Manager, showcases a prime example of achieving operational excellence and efficiency. This success story is bolstered by the partnership with PartsEdge, a testament to how technology and dedication can streamline processes within fixed operations.

A Busy Service Department Thriving on Efficiency

Marcotte Ford’s service department remains a hive of activity, consistently bustling, irrespective of the fluctuations in wholesale business. This dynamism is attributed to the outstanding team Jeff has cultivated, placing highly competent employees in key positions. Their ability to execute tasks with precision allows Jeff to allocate his time to other critical managerial duties effectively. “We have a very busy service department-even when wholesale is down, we are busy in the shop. I have very good employees at key positions.

I can count on them to get things done properly allowing me to do other tasks,” Denis says. It’s a well-oiled machine, but one that doesn’t operate in isolation. The collaboration with PartsEdge has introduced an additional layer of efficiency and reliability. Essential for keeping the operations smooth and customer satisfaction high.

“Get together with PartsEdge! I honestly believe I am being helped by PartsEdge every day. It might be a report I use that was created by Parts Edge or the inventory scrubbing that goes on at night to make sure everything is in the right source”. Jeff Denis openly credits PartsEdge for playing a pivotal role in the daily achievements of the Marcotte Ford Service Department.

Whether it’s through specialized reports designed by PartsEdge or the overnight inventory scrubbing ensuring accuracy and readiness for the next day, PartsEdge’s contributions are invaluable. These tools and services not only streamline operations but also empower the team to meet and exceed customer expectations consistently.

Navigating Challenges: Speed and Precision in Parts Delivery in Today’s Instant Access Environment

Despite the high level of internal efficiency, external challenges persist, particularly in parts delivery from manufacturers. “I feel like one of the biggest challenges is parts delivery from the manufacturer and how long it takes. The customer expectation is an Amazon like experience where I can tell you to the minute when a part will be here. The manufacturer system Ford uses is very antiquated. and customers can’t believe that I can’t give them an exact time or even day,” Denis highlights.

In this instant-information era, the inability to provide exact arrival times for parts strains customer relations. This discrepancy between customer expectations and the reality of manufacturer systems underscores the need for ongoing innovation and improvement in supply chain logistics within the automotive parts sector.

Marcotte Ford: A Model of Excellence in Automotive Services

Marcotte Ford’s service department’s story is a compelling illustration of how embracing technology and maintaining high standards in personnel can create a resilient and high-performing operation. A partnership with innovative technology like PartsEdge is a cornerstone of these successes, providing the tools and support necessary to navigate daily challenges and streamline processes.

As the industry evolves, particularly in areas like parts delivery, the collaboration between the parts and service departments and technology partners will be crucial in shaping a future where efficiency and customer satisfaction are in perfect alignment. Jeff Denis and his team at Marcotte Ford are at the forefront of this evolution, setting a benchmark for excellence in the auto industry.

Download our free eBook: The New Parts Managers Guide for actionable insights and expert advice to empower Parts Managers in optimizing their inventory operations for success. Looking for even more support? Stay tuned for our relaunch of the Parts People Meetup: a digital meetup for parts people to develop their skills together.

PartsEdge is your secret weapon for inventory optimization, without any added work. We monitor your inventory daily and adjust settings to ensure you have the parts you need without overstocking. Our service is a mix of the best of automation and expert support. PartsEdge clients get free access to all our workshops, seminars, and a full-time team of parts experts. The results speak for themself. Our clients experience an average 20% reduction in total inventory, enhanced ROI, and increased parts sale. If you’re ready to empower your parts department for success, contact us today.

https://youtube.com/watch?v=n0vqBv_AsyQ

Ted Ings is the Founder and President of Fixed Ops Roundtable® and Center for Performance Improvement®. With over 42 years in the automotive industry, he has pioneered innovative training solutions, significantly enhancing client success in customer satisfaction and operational efficiency.

In today’s episode, we flashed back to a previous episode where Ted Ings and I talked about the crucial topic of obsolescence in the automotive industry and how it affects dealerships in various ways. I also shared insights on identifying and managing obsolescence, the domino factors at play, and the importance of communication and teamwork in the parts and service departments.

Join us as we delve into the world of parts management, inventory control, the impact of effective processes on dealership success, as well as the role of PartsEdge in assisting dealerships in optimizing their inventory, reducing obsolescence, and achieving better overall performance.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit 🔗 www.partsedge.com.

Presenting: FIXED OPS ROUNDTABLE: 90’s Rewind! – A 4-day Virtual Event with 150+ expert speakers, 30 panel discussions, and 3 keynote speakers discussing the latest technologies, processes, and information you all need to know! Happening on May 13 to 16, 2024. Get your complimentary tickets now. Click here!

The Fixed Ops Roundtable is where the automotive industry goes to stay ahead of the curve, delivering an astonishing array of technology, experts, dealers, managers, education, marketing, and networking opportunities–all carefully designed to make a highly-targeted impact on the fixed operations business.

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Takeaways

  1. Understand and mitigate inventory obsolescence.
  2. Enhance parts and service department collaboration.
  3. Develop staff careers to manage inventory.

Quote

“We want to make sure we got our inventories and processes down right.” –Ted Ings

Connect

Ted Ings

LinkedIn: www.linkedin.com/in/ted-ings

Website: www.linkedin.com/company/fixed-ops-roundtable

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com