An experienced Fixed Operations Growth Facilitator in the automotive industry with a passion for maximizing dealership culture, customer satisfaction, employee satisfaction, and revenues. With 25 years of experience in automotive fixed operations, Jim has worked tirelessly to achieve uncountable awards and accolades, including being recognized in the top three percent of General Motors Fixed Operations nationally several times.
In addition to his impressive track record, Jim has served more than a decade as President of the Tampa Bay Area General Motors Service and Parts Council and is a NADA Dealer Candidate Academy Graduate. His expertise in building trust and direction across multiple departments, from Business Development Centers to Service, Sales, Parts, and Accounting, is unmatched.
Jim is a highly motivated team builder and leader with excellent guest and employee relations, always striving to do what is right instead of what is easy. He founded Fixed Operations Development Group LLC to help Fixed Operations departments reach their maximum potential and to leverage additional time with his family. Jim's passion for customer service as well as diving into numbers and determining more efficient and productive ways to increase guest satisfaction and revenues is evident in his work. He enjoys planning and implementing huge events to help capitalize on loyalty and profits, as well as combing through statements and dealer P&L documents to identify waste and opportunities.
Jim has developed a multitude of processes that keep the customer/guest in the center of all efforts. Some of which the manufacturer asked to replicate in national training. He is able to implement training routines for technician apprenticeship programs, service consultants, BDCs, and parts consultants that conform with dealer and strategic sales and retention objectives.
Jim is a father of three including one special needs child. He is a family man that believes in ethical values and morals that cannot be bought. He enjoys family events, is a huge music lover, and can sometimes be spotted singing karaoke.
If you are looking to maximize the potential of your dealership's fixed operations departments then look no further than Jim. He is passionate about his work, knowledgeable about the industry, and dedicated to making a difference in every endeavor he takes on.
