https://youtube.com/watch?v=IHft--WuqFw

Scott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of Mike Maroone Chevrolet North Store, and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption.

Effective Mentorship:

Scott emphasized the significance of mentorship in enabling the growth of new parts managers. His advice underscored the value of providing resources, fostering open communication, and actively training to empower the development of emerging professionals within the field.

Strategies for Inventory Control:

Central to the discussion were Scott’s practical approaches to inventory management, including proactive adaptation to industry shifts, efficient management of inventory obsolescence, and leveraging advanced reporting tools like PartsEdge to refine inventory control strategies.

Data-Driven Decision-Making:

Scott highlighted the importance of leveraging technology and advanced reporting tools to harness data for informed decision-making in parts management, emphasizing the role of data in shaping effective operational strategies.

Collaboration in Dealership Operations:

The discourse emphasized the pivotal role of collaboration between parts and service departments in striving for enhanced guest satisfaction, emphasizing the importance of aligning goals and maintaining open communication to ensure efficient operations.

Continual Learning and Retirement Anticipation:

Scott’s reflections on continual learning and industry networking underscored the enduring value of professional development, while painting a picture of retirement anticipation within an atmosphere of collaborative, supportive dealership operations.

Conclusion:

Scott Rutherford’s insights offer a practical roadmap for mentoring new parts managers, implementing effective inventory control measures, harnessing data for informed decision-making, fostering collaboration, and embracing continual learning within the automotive industry. His experiences provide a compelling case for the dynamic nature of parts management and the enduring benefits of mentorship, collaboration, and evolving with industry advancements.

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Sponsors:

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit ? www.partsedge.com.

This show is Sponsored by:

Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting ? www.fixedopsmarketing.com.

Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at ? www.getbayley.com.

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Takeaways

  1. Mentorship enhances skills in parts management.
  2. Collaboration boosts dealership success.
  3. Technology optimizes inventory efficiency.

Quote

“I want to retire while I’m still young enough to enjoy it and get around.” –Scott Rutherford

Connect

Scott Rutherford

Website: www.mikemaroonecolorado.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

https://youtube.com/watch?v=nwn5WBRKMuQ

Jaime Macias serves as the Interim Fixed Ops Director of the CASA Auto Group, playing a pivotal role in overseeing service operations across their automotive dealerships. His leadership is integral to ensuring the group’s commitment to customer service and operational excellence.

From Sales to Service Excellence

Jaime Macias’ entry into the automotive world began with ambition. Initially aiming for the used car manager position, he started as a salesperson. Eventually, his passion for reconditioning vehicles flourished. Today, Jaime’s acute skills in valuation shine in his work.

Centralized Recon Centers and Relationship Building

Furthermore, Jaime’s journey highlights the importance of centralized recon centers. These hubs streamline the reconditioning process. Consequently, they are crucial to efficiency and profitability. Likewise, the implementation of a car watch system at his dealership reinforces this innovative drive. Moreover, Jaime understands the value of trust. He commits to improving employee working conditions. Employee satisfaction is a priority, leading to quarterly surveys aiming for constant improvement. Thus, the dealership’s operations benefit immensely from these efforts.

Principles of Success

Moving forward, Jaime highlights his five principles for success. These include measuring performance and modeling good behavior. Also, building trust and rapport is key. Handling difficult conversations and communicating clear expectations round out his strategy. Jaime once used five pennies as a reminder. Each penny represented a goal to give a good compliment. This practice helped to balance criticism, proving effective in his leadership role.

Navigating Compensation and Training

Furthermore, Jaime advises against immediate changes to pay plans post-acquisition. Understanding and training are vital. Taking Ford classes, for example, allowed Jaime to gain broader insights. Consequently, this enhanced his department’s synergy with the rest of the dealership.

Adjusting to Market Dynamics

Jaime discusses the delicate process of maintaining and adjusting margins. He notes a specific case of a $50 price increase. This reflects how staying alert to market conditions is essential. With Kaylee, he shares the significance of a diligent, ongoing review of such processes.

Path of Constant Learning

Jaime reflects on his rise from porter to service manager. His story accentuates the need for continuous learning. As well, it underlines the value of hard work in the industry.

Balancing Professional and Personal Growth

Both Jaime and Kaylee recognize the challenges of work-life balance. They agree on the necessity of building strong industry relationships. As a result, a support network forms, pivotal for personal and business growth.

Finding Solutions with PartsEdge

Jamie’s encounter with PartsEdge came through a corporate transition. Initially skeptical, he embraced PartsEdge after in-depth assessments and discussions. The tool revolutionized inventory management across new acquisitions. Moreover, it won over parts managers with its time-saving capabilities.

Overcoming Obsolescence with Smarter Inventory

Before PartsEdge, Jaime faced forced inventory and obsolescence challenges. These issues tied up valuable capital. However, PartsEdge offered solutions. It streamlined sourcing and managing parts effectively. This was especially useful for smaller departments.

Conclusion: Empowerment through Innovation and Empathy

Jaime Macias champions innovation and efficiency within the automotive industry. His work with CASA Autogroup demonstrates commitment to continuous improvement. Be it establishing recon centers or embracing novel inventory systems like PartsEdge. Moreover, Jaime prioritizes human connections. He emphasizes empathy and understanding individual needs.

His insights on the Parts Girl Podcast resonate with many. By sharing his story, Jaime illuminates a path to success. It’s a path that blends technological advancement with a deep appreciation for employee well-being. Above all, Jaime Macias demonstrates that through dedication and strategic planning, one can drive not just vehicles, but a whole industry forward.

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Sponsors:

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit ? www.partsedge.com.

This show is Sponsored by:

Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting ? www.fixedopsmarketing.com.

Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at ? www.getbayley.com.

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Takeaways

  1. Value relationships in dealership management.
  2. Use PartsEdge for inventory efficiency.
  3. Continuously improve employee and process experience.

Quote

“My heart has always been in reconditioning vehicles and used cars. I’ve always loved it.” –Jaime Macias

Connect

Jaime Macias

LinkedIn: www.linkedin.com/in/jaime-macias-22617a146

Website: www.casaautogroup.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

In the parts department, effective inventory management is crucial to maintain the fine balance between stock outs and overstocking. For new Parts Managers, understanding and implementing the right strategies can help in preventing stock outs and overstocking.

The key is to find the right balance between enough parts to meet consistent demand, while avoiding cluttering your shelves with too many or parts without demand. This goes hand in hand with preventing obsolescence, and can be the first step towards developing a healthy and responsive parts inventory. Today, we’ll explore key tactics to prevent stock outs and overstocking, leading to streamlined operations and boosted profitability.

Forecasting Demand Accurately

One of the foundational pillars of inventory management is accurate demand forecasting. In order to accurately forecast demand, you’ve got to have true data. If you’re unsure if your inventory matches your digital record, start by ordering a physical inventory. Then, by analyzing historical data, trends, and seasonal variations, you can anticipate customer needs and adjust inventory levels accordingly. Leveraging advanced inventory management tools (like PartsEdge) facilitates accurate reporting and data-driven decision-making, minimizing the risk of stock outs and overstocking.

Staying Lean

We’ve found that it can be tempting for Parts Managers  to mass order fast-selling parts, especially if they get a bulk discount. But the truth is, having more than you need of any part is more than you need, and overstocking takes up precious shelf space for unneeded quantities of parts and can impede the entire operation. By closely coordinating with suppliers and optimizing order cycles, Parts Managers can minimize carrying costs while ensuring timely availability of critical parts.

Creating More Sources

As a generality, most parts operations do not have enough sources to get to a granular level of control over their inventories. Implementing more sources allows Parts Managers to build a more responsive and accurate inventory and more quickly identify changes in demand, prioritizing  items that contribute most significantly to profitability.

Regular Inventory Audits

Conducting periodic inventory audits helps Parts Managers identify discrepancies, obsolete stock, and potential stock outs in real-time. This includes monthly reconciliations, yearly or bi-yearly physicals, and weekly check ins.  By implementing stringent inventory audit procedures, Parts Managers can maintain inventory accuracy and proactively address fluctuations in demand.

Utilize Data Analytics

It can’t be said enough: embracing the power of data analytics empowers Parts Managers to gain deeper insights into inventory performance using metrics, such as turnover rates, fill rates, and stock-to-sales ratios. By leveraging analytics tools, Parts Managers can identify patterns, detect emerging trends, and fine-tune inventory management strategies to optimize stock levels and, of course, minimize the risk of overstocking or stock outs.

Continuous Training and Development

Investing in ongoing training and professional development equips Parts Managers and their teams with the latest industry trends, best practices, and technological advancements in inventory management. By staying abreast of evolving market dynamics and emerging technologies, Parts Managers can adapt their strategies proactively to maintain a competitive edge in the automotive aftermarket.

Effective inventory management is a multifaceted endeavor that requires careful planning, strategic decision-making, and continuous refinement. By leveraging forecasting techniques, embracing lean inventory practices, nurturing vendor relationships, and harnessing the power of data analytics, Parts Managers can strike the perfect balance between preventing stock outs and overstocking, thereby optimizing profitability and customer satisfaction.

Download our free eBook: The New Parts Managers Guide for actionable insights and expert advice to empower Parts Managers in optimizing their inventory operations for success. Looking for even more support? Stay tuned for our relaunch of the Parts People Meetup: a digital meetup for parts people to develop their skills together.

PartsEdge is your secret weapon for inventory optimization, without any added work. We monitor your inventory daily and adjust settings to ensure you have the parts you need without overstocking. Our service is a mix of the best of automation and expert support. PartsEdge clients get free access to all our workshops, seminars, and a full-time team of parts experts. The results speak for themself. Our clients experience an average 20% reduction in total inventory, enhanced ROI, and increased parts sale. If you’re ready to empower your parts department for success, contact us today.

https://youtube.com/watch?v=TMRNteELNKA

Ryan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician.

Overcoming Challenges in the Automotive Industry:

With over a decade of experience, Ryan Else has encountered a myriad of challenges in the automotive industry, and one of the key issues faced is the shortage of skilled technicians. This challenge is widespread in the industry; however, Ryan emphasizes the importance of motivating and supporting existing technicians through creative and innovative approaches. Notably, he mentions that while financial incentives are essential, showing genuine appreciation for the technicians’ hard work plays a significant role in maintaining motivation and morale.

Impact of Electric Vehicles (EVs) on the Automotive Sector:

As the automotive industry gradually transitions into embracing electric vehicles (EVs), professionals like Ryan are preparing for the shift. Acknowledging the potential impact of EVs on the industry, Ryan highlights the need for meticulous planning and investment in tools and chargers. He notes, however, that there is still uncertainty surrounding the widespread adoption of EVs and the readiness of the technology. This presents an ongoing challenge for the industry to adapt and innovate in preparation for potential shifts in consumer demand.

Insight into the Role of Artificial Intelligence (AI) in Automotive Services:

Artificial Intelligence (AI) is transforming various industries, including automotive services. Ryan expresses a shift in perspective from initial skepticism to recognizing the benefits of AI in automating routine tasks. Using an example of an AI-generated job advertisement, he illustrates the time-saving potential of AI in streamlining administrative processes. He also foresees the potential for AI to handle appointment scheduling and post-service follow-ups, offering a glimpse into the future of automotive customer engagement and service management.

Enhancing Customer Engagement and Communication:

In the conversation, the need for improved customer engagement and communication post-service is highlighted. Ryan discusses the potential for the development of an interactive app that provides customers with detailed service history, maintenance plans, and notifications for upcoming service needs. Such technology has the potential to enhance the overall customer experience, providing transparency and personalized communication, resulting in improved customer satisfaction and loyalty.

Leveraging Technology for Parts Inventory Management:

One of the critical aspects of Ryan’s role involves overseeing parts inventory management. He emphasizes the significance of implementing efficient systems to address issues such as obsolescent parts. Through leveraging technology and the utilization of comprehensive reporting tools, such as the 13-month no sale, no receipt report provided by PartsEdge, Ryan has established a system to accurately identify and manage obsolete inventory. This approach has effectively bridged the gap between the parts managers and accounting office, ensuring clear and reliable inventory management practices.

The Vital Role of Data Analytics and Team Collaboration:

Ryan also emphasizes the importance of data analytics and collaborative team meetings in tracking trends and making informed decisions. By having regular collaborative sessions and exploring data-driven insights, his team can proactively identify and address potential challenges in inventory and service department operations.

Conclusion:

Ryan Else’s valuable experiences and insights provide a comprehensive understanding of the evolving dynamics within the automotive industry. As the industry continues to navigate technological shifts and changing consumer preferences, the strategic approaches and innovative utilization of resources shared by Ryan serve as valuable lessons for professionals aiming to thrive in the increasingly complex automotive sector.

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Sponsors:

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit ? www.partsedge.com.

This show is Sponsored by:

Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting ? www.fixedopsmarketing.com.

Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at ? www.getbayley.com.

——————————————–

Takeaways

  1. Leverage tech for better operations.
  2. Solve inventory challenges smartly.
  3. Foster teamwork and collaboration.

Quote

“It’s not always about pay. Sometimes it’s about just showing appreciation for your technicians.” –Ryan Else

Connect

Ryan Else

LinkedIn: www.linkedin.com/in/ryan-else-63144a140

Website: www.eidemotors.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com