Bob Ghent: Utilizing PartsEdge for Operational Improvement

Bob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service​.

Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado.

Bob Ghent’s insight into the history and evolution of the dealership shed light on the challenges faced by automotive businesses over the years. One of the most engaging aspects of the conversation was Bob’s firsthand account of navigating through the unprecedented times of the COVID-19 pandemic and the resilience and innovation that propelled Ghent Motors to a record year despite the challenges.

He also discussed the pivotal role of effective parts management in the dealership’s success. This led to the partnership with PartsEdge, providing them with comprehensive support for inventory optimization, compliance, and strategic decision-making.

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Sponsors:

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit ? www.partsedge.com.

This show is Sponsored by:

Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting ? www.fixedopsmarketing.com.

Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at ? www.getbayley.com.

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Takeaways

  1. Embrace family legacy and resilience.
  2. Adapt and innovate amid challenges.
  3. Value external insights for growth.

Quote

“There’s the tech side of it that comes into it to make sure that the parts are in stock, and PartsEdge helps us with that.” –Bob Ghent

Connect

Bob Ghent

LinkedIn: www.linkedin.com/in/bob-ghent-b905035

Website: www.ghentmotors.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

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Cory Scheer: Strategies for Closing Trust Gaps

https://youtube.com/watch?v=YtHHNPx5YLA

Cory Scheer is the Founder and CEO of TrustCentric™ Consulting, an organizational and leadership development firm. TrustCentric™ helps leaders, teams, and organizations become more trustworthy, focused, and productive by: using empirical evidence to define reality, implementing a proven trust building framework, and walking alongside clients to develop clear, obtainable, and long lasting data informed strategies for success.

Insights from Cory Scheer’s Book: “Closing the Trust Gap”

Cory’s book, “Closing the Trust Gap,” is a product of his doctoral research and partnerships with industry experts. The book delves into the pervasive issue of trust gaps in workplaces across different industries. It provides insights into the framework of trust and outlines building blocks essential for strengthening trust within organizations.

Significance of Trust Gaps in the Dealership Setting

The podcast explores how trust gaps manifest in dealerships, with a particular focus on the differences between sales and service departments. Cory explains that the service team at a dealership experienced significantly lower trust scores compared to the sales team. He attributes this variance to the high-pressure environment for the service team, leading to operational challenges and lower levels of trust.

Framework for Assessing and Closing Trust Gaps

Trust Centric utilizes a structured approach to assess trust within organizations. Their assessment, nested within the structure of trust framework, takes a holistic view of workplace culture. It focuses on identifying trust gaps between leadership and employees and provides a blueprint for addressing such gaps. The aim is to equip leaders with a model that supports actionable strategies to improve the conditions of trust.

Frequency of Assessments for Sustained Trust-Building

While the initial assessment is crucial for identifying trust gaps, Cory suggests that organizations should consider follow-up assessments every six to 12 months. This approach allows leaders to stay proactive in managing trust-related challenges and generates insights into any evolving blind spots within the organizational culture.

Empowering Individuals through Trust Assessments

The assessment offers profound insights for individuals across levels in an organization. By providing a visual depiction of the overall trust assessment score, coupled with the structured trust framework, individuals gain a comprehensive understanding of the existing trust dynamics. This empowers them to initiate and support actionable initiatives towards closing trust gaps.

The Impact of Cory Scheer’s Work in Strengthening Trust

Cory’s work resonates with leaders striving to foster robust workplace cultures built on trust. He emphasizes the significance of taking actionable steps to address trust gaps rather than relying solely on assumptions of trust. His dedication to equipping organizations with the tools to build and maintain trust highlights the efficacy of strategic trust management.

Concluding Thoughts and Call to Action

Building and maintaining trust in the workplace is vital. By leveraging assessment tools, frameworks, and actionable strategies, organizations can actively work towards closing trust gaps. Cory’s insights underscore the importance of intentional efforts towards improving trust, thereby enhancing employee engagement and customer satisfaction.

In conclusion, Cory Scheer’s expertise offers valuable guidance for organizations seeking to create a culture rooted in trust. Through practical insights and structured frameworks, leaders can proactively tackle trust-related challenges, resulting in a more cohesive and thriving workplace.

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Sponsors:

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit ? www.partsedge.com.

This show is Sponsored by:

Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting ? www.fixedopsmarketing.com.

Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at ? www.getbayley.com.

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Takeaways

  1. Trust builds healthy workplaces.
  2. Structured trust framework is essential.
  3. Assess and act on trust regularly.

Quote

“It’s when we begin to take action on trust that we start to see positive changes.” –Cory Scheer

Connect

Cory Scheer

LinkedIn: www.linkedin.com/in/coryscheer

Book: www.trustcentricconsulting.com/book

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

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Autonomous vehicles and parts management

Autonomous vehicles have emerged as a revolutionary force, positioning to reshape the automotive industry forever. As we witness a gradual shift towards self-driving cars and trucks, it’s essential to explore the implications for parts management. 

The Rise of Autonomous Vehicles: A Paradigm Shift

Autonomous vehicles, powered by cutting-edge technologies such as artificial intelligence and machine learning, are poised to redefine the way we perceive transportation. These vehicles have the potential to enhance safety, reduce traffic congestion, and optimize fuel efficiency. As major automotive manufacturers invest heavily in autonomous technology, the paradigm shift towards self-driving vehicles seems all but inevitable. 

Impact on Parts Management: A New Era Unfolds

This advent of autonomous vehicles brings with it a wave of change and potential complications for parts management. Traditional vehicles and their corresponding parts will continue to be relevant, but the rise of autonomous technology introduces a new set of components and systems that demand attention. 

1. Advanced Sensor Technology and Parts Integration: Autonomous vehicles rely heavily on advanced sensor technologies such as LiDAR, radar, and cameras. These components are critical for real-time data collection and decision-making. Parts managers will need to adapt to the integration of these sophisticated sensors, ensuring a seamless supply chain for these high-tech components. 

2. Software and Firmware Updates, A Constant Necessity: Unlike traditional vehicles, autonomous vehicles heavily depend on software and firmware for operation. Parts managers must be prepared for a surge in demand for regular updates and patches, necessitating efficient management of digital components. This shift towards software-driven functionality represents a substantial opportunity for the parts industry. 

3. Emphasis on Reliability and Quality: With the safety of passengers at the forefront of autonomous vehicle development, the emphasis on reliability and quality becomes paramount. Parts managers will play a crucial role in ensuring the availability of high-quality components that meet the stringent standards required for autonomous systems. 

Challenges for Parts Managers in the Autonomous Era 

While the opportunities are abundant, challenges also loom on the horizon for parts managers navigating the autonomous era. 

1. Rapid Technological Evolution:  The pace at which autonomous technology evolves poses a challenge for parts managers to stay abreast of the latest advancements. Continuous learning and adaptation will be essential to meet the demands of a rapidly changing landscape. 

2. Supply Chain Complexity: The integration of advanced components and the global nature of the automotive supply chain contribute to increased complexity. Parts managers will need to optimize their supply chains to ensure timely delivery of components, considering the intricate network of suppliers and manufacturers involved. 

Opportunities for Parts Managers in the Autonomous Era

Despite challenges, the autonomous era presents lucrative opportunities for parts managers who can navigate the transformation effectively. 

1. Specialized Components Market: The demand for specialized components such as LiDAR sensors and advanced computing modules opens up a niche market for parts managers. Capitalizing on this demand can lead to the establishment of specialized product lines, fostering growth and profitability

2. Collaboration and Innovation:  Collaboration with technology providers and innovation in supply chain management can position parts managers as key players in the autonomous revolution. Building strategic partnerships and embracing innovation will be crucial for long-term success. 

As autonomous vehicles become a reality on our roads, parts management stands at the crossroads of challenge and opportunity. Adapting to the evolving needs of the autonomous era, parts managers can play a pivotal role in ensuring the seamless integration of cutting-edge components, driving the automotive industry into a future where innovation and reliability go hand in hand. The road ahead may be complex, but for those who embrace change, the future of parts management in the age of autonomy holds boundless possibilities.

PartsEdge is your secret weapon for inventory optimization, without any added work. We monitor your inventory daily and adjust settings to ensure you have the parts you need without overstocking. Our service is a mix of the best of automation and expert support. PartsEdge clients get free access to all our workshops, seminars, and a full-time team of parts experts. The results speak for themself. Our clients experience an average 20% reduction in total inventory, enhanced ROI, and increased parts sale. If you’re ready to empower your parts department for success, contact us today.

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Jeff Dennis: Navigating the Complexities of Parts Management

Jeff Dennis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff’s background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry.

Navigating a Varied Career Path

Jeff’s career trajectory within the automotive industry was not a conventional one. Starting as a technician at a Ford dealership, he transitioned to become a service advisor before ultimately finding his calling as a parts manager. With his unique career path, Jeff brings a diverse skill set and comprehensive understanding of the dynamics within a dealership.

Overcoming Challenges with Inexperience

Despite having no prior parts management experience, Jeff attributes his success to the freedom from preconceived notions. His lack of a predetermined approach allowed him to find innovative solutions and explore new strategies without being bound by conventional methodologies. This inexperience, initially perceived as a hurdle, ultimately proved to be a critical factor in shaping his adaptability and problem-solving abilities.

The Transition from Service to Parts

Jeff’s transition from the service department to parts management provided a comprehensive understanding of the challenges faced by both sides. Having worked as a service advisor, he gained a deep appreciation for the importance of collaboration between service and parts departments. His diverse experience underscores the significance of cultivating a holistic dealership environment, where all departments work cohesively to maximize efficiency and customer satisfaction.

Balancing Wholesale Business and Inventory Management

With 16 team members in the parts department, Jeff sheds light on the complexities of managing wholesale business within a competitive market. Emphasizing the dealership’s focus on mechanical parts and fleet work, he highlights the importance of niche specialization in catering to specific customer segments. This strategic approach enables the dealership to position itself as a one-stop commercial vehicle solution provider.

Navigating Manufacturer Programs and Inventory Control

Jeff reflects on the challenges posed by manufacturer programs such as Ford’s RIM program. While these programs drive inventory expansion, Jeff outlines the complexities of balancing space, budget constraints, and the need for efficient stock ordering. He also discusses the dynamic nature of inventory management, where real-time inventory needs don’t always align with automated ordering programs, necessitating additional manual oversight to ensure optimal stock levels.

Leveraging Technology and Data for Parts Management

One of the critical elements Jeff highlights is the utilization of technology and data to streamline inventory management. He emphasizes the necessity of a multi-source inventory approach, citing the benefits of precise data analysis and organization in optimizing inventory levels. This insight underscores the importance of leveraging technology to handle the intricacies of parts management effectively.

Conclusion: Embracing Complexity in Parts Management

Jeff Dennis’ perspective offers a comprehensive view of the multifaceted role of parts management within a dealership. From navigating inventory challenges to the nuances of wholesale business, his insights shed light on the complexities faced by parts managers in today’s dynamic automotive landscape. Embracing technological tools while ensuring a holistic understanding of dealership operations is key to effectively managing a successful parts department. Jeff’s journey exemplifies the versatility and adaptability required for thriving in the constantly evolving world of automotive parts management.

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Sponsors:

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit ? www.partsedge.com.

This show is Sponsored by:

Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting ? www.fixedopsmarketing.com.

Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at ? www.getbayley.com.

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Takeaways

  1. Leverage technology.
  2. Manage manufacturer and space constraints.
  3. Prioritize efficient inventory management.

Quote

“When we have the sources set up properly, all the pricing is worked out.” –Jeff Dennis

Connect

Jeff Dennis

LinkedIn: www.linkedin.com/in/jeff-denis-a9a25464

Website: www.marcotteford.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

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