A recent report from S&P Global Mobility, as featured on Reuters.com, suggests early signs of a market deceleration due to rising interest rates, credit tightening, and a gradual decline in new vehicle pricing. While it’s far too soon to call exactly how things will shake out, news of a potential slowdown in new and used […]
Jeremy Stephens is the Director of Fixed Operations of the Hiester Automotive Group. He started his career in the automotive business at a local service station. Later on, he became a technician at a Chevrolet dealership and continued in that role until 2010. He is also a certified John Maxwell Leadership Coach, and currently assist […]
Russell Hill is a Co-Founder & Managing Partner of FixedOPS Marketing, a company providing modern, effective service special coupons and full-service marketing solutions for automotive fixed operations. The Role of Technology in Fixed Operations The automotive industry is on the brink of a paradigm shift in fixed operations. With new technologies like AI and EV […]
When the initial excitement of driving a brand-new car fades and the factory warranty clock starts ticking, retaining parts and service customers becomes a pivotal challenge for dealerships. As warranties expire, vehicle owners often seek alternative service providers, including independent auto repair shops. To keep customers loyal and satisfied, dealerships must implement strategies that go […]