https://youtube.com/watch?v=HYPK0zBGysA

Chuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations.

In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today’s competitive market.

Inventory Management and Manufacturer Relations

Chuck emphasizes the importance of understanding the rules and policies set by manufacturers. He explains that while dealerships fulfill a crucial role in holding inventory and maintaining compliance, manufacturers often control the inventory and hold dealers accountable. However, Chuck encourages dealerships not to rely solely on manufacturers. Instead, they should strive for efficiency to protect their bottom line and pass expenses effectively on to customers. Next, he delves into the need for effective inventory management and accurate record-keeping. Organized operations not only foster excellent customer service but also maximize profits and reduce holding costs. His stress relief activity, interestingly, is organizing and straightening inventory, attesting to his dedication and expertise.

Strategic Parts Management and Pricing

Furthermore, Chuck advises parts managers to pay attention to special orders and maintain strong communication with customers. By focusing on these special orders and identifying wholesale clients who frequently return parts, dealerships can achieve more success in parts management. To cap off this section, Chuck discusses the importance of pricing adjustments, especially on wholesale items, to increase gross profit figures and navigate the escalating costs of doing business.

Key Takeaways and Conversation Continuation

In conclusion, join Kaylee and Chuck as they continue to explore the intricacies of parts management, pricing strategies, and efficient inventory control. This episode, filled with practical advice and real-life experiences, is a valuable resource for anyone in the automotive parts industry.

Takeaways

  1. Understand the rules and policies.
  2. Control special orders and communicate effectively.
  3. Make pricing adjustments and increase gross profit figures.

Quote

“Know the rules based on your manufacturer. Know them in-depth.” –Chuck Hartle

Connect

Chuck Hartle

LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14

Website: www.partsedge.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

https://youtube.com/watch?v=-m6-frr-SjA

Erick Jauregui is the National Training Director of National Auto Care (an APCO Holdings Brand).

In this Summer Camp Series episode of the Parts Girl Podcast, we have training expert Erick Jauregui shedding light on his valuable insights and providing actionable tips. His advice aims to assist listeners in achieving excellence in their respective roles within the automotive industry.

Consistency: The Cornerstone of Training

Key to Erick’s philosophy is the consistency in training. He strongly underlines that training shouldn’t be considered a one-time event, but rather an ongoing process. According to Erick, it’s not just the specific information imparted during training sessions that matters, but the commitment to regularly showing up and consistently pushing for improvement.

Customer Experience: The Success Driver

Beyond training, Erick Jauregui stresses the core aspect of success in the automotive industry: customer experience. From delivering vehicles with a positive attitude to meticulously attending to detail, every action contributes to the customer’s experience. He promotes the idea of envisioning customer happiness before interactions and emphasizes the importance of focusing on customer retention.

Continual Learning: A Pathway to Development

Erick Jauregui maintains that training and skill development are ongoing efforts. To him, staying trainable and seeking constant improvement are essential attributes. He reflects on the significance of being open-minded, seeking key points when serving clients, and shifting the focus towards providing solutions rather than getting entangled in emotional responses.

Effective Management Through Metrics and Reports

For successful managers in the automotive industry, Erick underscores the importance of metrics and reports. They serve as instrumental tools to assess advisors’ effectiveness, maintain consistency in performance numbers, and pinpoint areas that require improvement.

In Conclusion: Embrace Consistency, Prioritize Customers, Strive for Improvement

For all the parts professionals, service advisors, or managers in the automotive industry, Erick Jauregui’s playbook provides a guiding light. Embrace consistency in training, prioritize delivering exceptional customer experiences, and continually strive for self-improvement. By training with the end goal in mind, it is possible to unlock success in fixed operations and pave your way towards becoming a top performer in the field.

Takeaways

  1. Consistency in training ensures effective knowledge transfer.
  2. Visualizing success fosters exceptional customer interactions.
  3. Continuous skill development enhances fixed operations proficiency.

Quote

“Being able to complete the experience with a positive outcome is very important.” –Erick Jauregui

Connect

Erick Jauregui

LinkedIn: www.linkedin.com/in/erick-jauregui-7263611b9

Website: www.nationalautocare.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

The auto industry has experienced significant changes since 2020, with shortages, lower inventory, and high prices all impacting the market. Despite the decline in sales, the sector has seen spiked profits. Today we’ll explore the reasons behind these changes and the possibilities for the future of the industry.

The impact of shortages and lower inventory

In 2022, the auto industry faced its worst year in over a decade due to supply chain issues and a shortage of crucial semiconductor chips. Coupled with high-interest rates and low inventory, these factors resulted in a significant drop in car sales. Only 13.7 million vehicles were sold in 2022, an 8% decrease from the previous year and the lowest total since 2011. Major automakers such as Stellantis, Honda, Nissan, and Toyota all experienced declines in sales. Despite the alarming sales figures, the auto industry witnessed sky-high profits during this period.

High prices and increased profit margins 

Pandemic-era pent-up consumer demand remained strong despite the supply challenges and automakers were able to capitalize by increasing their prices and profit margins. Cars and trucks were sold almost immediately upon reaching dealership lots, leading to a surge in average vehicle prices. According to J.D. Power, the average price paid for a vehicle in December 2022 reached a near-record high of $46,382. Data from the Labor Department’s Consumer Price Index also revealed that American consumers were paying approximately 20% more for cars compared to 2019. These price increases contributed to the profitability of domestic manufacturers and car dealerships.

Outlook for the future 

The auto industry has entered a new era characterized by limited choices, higher prices, and larger profit margins. Despite the challenges faced in 2022, analysts predict a strong year for the industry in 2023. Earnings per share for auto companies listed in the S&P 500 are forecasted to grow by 55% throughout the year. However, some concerns linger. Consumers are becoming cautious due to the current economic environment, particularly regarding high prices. Rising interest rates, inflation, and potential recessionary factors could also limit the demand for vehicles. Financing a vehicle is also becoming more expensive, with auto loan rates reaching their highest level since 2010. Supply chain problems and recessionary fears continue to pose challenges for the global automotive industry. Wall Street analysts expressed growing concerns that supply shortages could lead to a “demand destruction” scenario just as auto production is recovering.

Auto sales have significantly changed since 2020, driven by shortages, lower inventory, and high prices. Although sales declined, the auto industry experienced spiked profits due to increased pricing and strong consumer demand. The outlook for 2023 shows promise, with anticipated growth in new-car sales. However, concerns regarding high prices, interest rates, and supply chain challenges persist, emphasizing the need for cautious optimism in the auto market.

What are your predictions for the auto industry? Leave a comment below!

At PartsEdge, we’re committed to bringing you the latest insights and solutions for automotive businesses. We’ve created an extensive library of free e-books, DMS education, parts inventory education, and more editions of this series exploring industry trends and helping you prepare for the future of the industry.
Thoughts, questions, or opinions? Get in touch!

https://youtube.com/watch?v=xMWKumEZUpE

Shaun Raines is the Owner and Founder of Dealer SuperHero, a company providing digital performance management, marketing and creative services to dealers and vendors, as well as providing automotive industry advisory services, strategic planning and consulting for investors, companies and OEM’s.

In this Summer Camp Series episode of the Parts Girl Podcast, we dive into the world of parts and service departments in dealerships and explore how they can be revolutionized to provide exceptional customer experiences and boost profitability.

Insights from Shaun Raines: The Accessories Department

Today’s guest, Shaun Raines, an expert in fixed ops with a wealth of industry experience, shares valuable insights and recommendations for ensuring dealerships have a thriving accessories department. Shaun recognizes the need to cater to the growing demand for customized vehicles and explores why more dealerships don’t focus on this. Drawing from personal experiences, he discusses the allure of adding unique accessories to vehicles and the challenges faced when searching for the perfect parts.

The Importance of a Well-Functioning Service Department

He emphasizes the crucial role of a well-functioning parts and service department in customer retention and profitability. Shaun highlights the negative impact of a poor website experience on losing customer business and offers practical suggestions for improvement. From utilizing existing customers as leads to enhancing parts and service content and merchandising on websites, he sheds light on the path to success in fixed operations.

Struggles in Parts Management and Recommendations

Shaun Raines also delves into the struggles faced by parts management in dealerships, addressing issues such as obsolescence, idle parts, and the challenge of implementing e-commerce solutions. He recommends strategies to decrease costs and increase profitability, including establishing a private catalog and integrating it into the primary website. Additionally, Shaun encourages dealerships to start small by offering online sales for top-selling products and embracing digital advertising to promote specific parts.

Wrap Up: The Potential of Parts and Service Departments

So, whether you’re a dealership owner, employee, or simply an automotive enthusiast, this episode of the Parts Girl Podcast is a must-listen. Join us as we uncover the potential of parts and service departments in dealerships and discover innovative ways to enhance the customer journey, empower staff, and drive profitability.

Takeaways

  1. Train staff for top-notch service and customer retention.
  2. Boost parts’ online visibility and sales.
  3. Strategically address parts management for profitability.

Quote

“The service experience has to be better than the sales experience.” –Shaun Raines

Connect

Shaun Raines

LinkedIn: www.linkedin.com/in/shaunraines

Website: www.dealersuperhero.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com